Documentation Specialist

Location: United States — 100% Remote
Job Type: Full Time

About the role

Customand has a remote opening for a Documentation Specialist supporting moving and relocation services, customer scheduling, packing, transportation, storage, assembly, sales support, and operations. This position is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Maintain accurate, organized records and supporting documentation for moving and relocation services, customer scheduling, packing, transportation, storage, assembly, sales support, and operations, ensuring files can be found and reviewed when needed.
• Check documents and records for completeness, correct naming, required fields, approvals, and version accuracy.
• Apply approved templates, formatting, file-naming, classification, and retention standards across moving, scheduling, and relocation operations.
• Track missing documents, expired records, required signatures, and outstanding corrections for the Customand team.
• Prepare document packages, status summaries, or records for review by the appropriate team while supporting moving, scheduling, and relocation operations.
• Protect confidential records and maintain controlled access to sensitive files.

Requirements

• Strong document organization, proofreading, data-entry, and attention-to-detail skills.
• Comfort using document-management systems, shared drives, spreadsheets, and word-processing tools.
• Ability to follow naming, version-control, retention, and access procedures consistently.
• Clear written communication when requesting corrections or missing documents.
• Reliable time management and accurate recordkeeping.
• A pre-employment background check is required.

Pay

Base salary: $53,500 - $61,500 per year

Schedule

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate