Documentation Specialist

About the role

Shroff Travel is recruiting a Documentation Specialist to work across air tickets, tours, travel products, reservations, customer service, sales support, and travel operations. This is a full-time, 100% remote role open to candidates throughout the United States.

Responsibilities

• Maintain accurate, organized records and supporting documentation for air tickets, tours, travel products, reservations, customer service, sales support, and travel operations, ensuring files can be found and reviewed when needed.
• Check documents and records for completeness, correct naming, required fields, approvals, and version accuracy.
• Apply approved templates, formatting, file-naming, classification, and retention standards across ticketing, tours, and travel sales.
• Track missing documents, expired records, required signatures, and outstanding corrections for the Shroff Travel team.
• Prepare document packages, status summaries, or records for review by the appropriate team while supporting ticketing, tours, and travel sales.
• Protect confidential records and maintain controlled access to sensitive files.

Requirements

• Strong document organization, proofreading, data-entry, and attention-to-detail skills.
• Comfort using document-management systems, shared drives, spreadsheets, and word-processing tools.
• Ability to follow naming, version-control, retention, and access procedures consistently.
• Clear written communication when requesting corrections or missing documents.
• Reliable time management and accurate recordkeeping.
• A pre-employment background check is required.

Experience level: Associate

Pay

$53,500 - $61,500 per year

Schedule

Full-time, 100% remote