Documentation Specialist

BiyaheKo PH is adding a Documentation Specialist to support its travel distribution, online booking, reservations, traveler support, supplier coordination, and agent-facing travel technology.

About the role

In this position, you will maintain accurate documents, records, files, and controlled documentation. This is a full-time, 100% remote role open to candidates throughout the United States.

Responsibilities

• Maintain accurate, organized records and supporting documentation for travel distribution, online booking, reservations, traveler support, supplier coordination, and agent-facing travel technology, ensuring files can be found and reviewed when needed.
• Check documents and records for completeness, correct naming, required fields, approvals, and version accuracy.
• Apply approved templates, formatting, file-naming, classification, and retention standards across travel booking and agent support.
• Track missing documents, expired records, required signatures, and outstanding corrections for the team.
• Prepare document packages, status summaries, or records for review by the appropriate team while supporting travel booking and agent support.
• Protect confidential records and maintain controlled access to sensitive files.

Requirements

• Strong document organization, proofreading, data-entry, and attention-to-detail skills.
• Comfort using document-management systems, shared drives, spreadsheets, and word-processing tools.
• Ability to follow naming, version-control, retention, and access procedures consistently.
• Clear written communication when requesting corrections or missing documents.
• Reliable time management and accurate recordkeeping.
• A pre-employment background check is required.

Pay

$53,500 - $61,000 per year

Schedule

Full-time, 100% remote