District Team Lead

About the role

Lead the Future of Laundry with SpinXpress Are you ready to join a fast-growing, innovative company that’s transforming how people experience laundry? At SpinXpress, we’re on a mission to modernize the laundry industry with clean, welcoming, and customer-focused spaces. We’re seeking a dedicated District Team Lead to help bring that vision to life. This is your chance to grow with a forward-thinking brand that values people, progress, and service excellence. We’re more than a laundry company. We’re innovators, deeply connected to our communities, and committed to building something better. We value bold ideas, empower our teams, and provide real opportunities for growth.

Responsibilities

• Oversee multiple store locations, leading high-performing teams
• Ensure every customer interaction reflects our commitment to quality and care
• Manage daily operations while fostering a positive, consistent workplace culture
• Drive excellence and operational consistency across all locations
• Support the launch and growth of our exciting new Fresh and Commercial divisions
• Create a workplace culture that is consistent with SpinXpress' goals and identify the mission, vision, and values of SpinXpress
• Recruit, interview, select, hire, and develop an appropriate number of managers and attendants
• Focus on developing the team to drive customer and operational excellence
• Track and forecast operational trends and analysis
• Develop procedures in accordance with HR regulations
• Coach, mentor, and develop staff, including overseeing new employee onboarding
• Empower employees to take responsibility and expect accountability with consistent feedback
• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment
• Maintain employee work schedules, including training, call-ins, and managing overtime hours
• Develop and implement processes and procedures to maintain operational excellence (quality, speed, efficiency, and output) continuously

Qualifications

• A hands-on leader with experience in retail, hospitality, or food service
• Business-savvy, customer-focused, and energized by a fast-paced environment
• A people-oriented leader who motivates teams and delivers results
• Proactive and excited to take initiative in shaping a growing brand
• Bachelor’s degree or equivalent work experience
• Previous experience in operations or other related fields
• Strong experience in the retail or food service industries
• Strong problem-solving and critical-thinking skills
• Strong leadership and development qualities
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel

Benefits

• Discounted laundry services
• Supportive, laid-back, and team-oriented