Director Sales Process and Technology Strategy

About the role

The Director of Sales Process & Technology is responsible for architecting how OutSystems' revenue organization operates and scales. This role sits at the intersection of strategy, process, and operational excellence, and technology transformation.

Key Responsibilities

• Design, document, and implement core sales processes (qualification, forecasting, pipeline discipline, deal progression, stakeholder engagement)
• Build and manage high-stakes, cross-functional projects from the ground up, ensuring GTM design is maintained with unwavering integrity and high standards
• Establish leading indicators, KPIs, and process metrics that provide material insights and hold the organization accountable
• Serve as the business owner for major technology implementations; define success criteria, manage scope, and own business outcomes
• Partner with IT and technology teams to ensure technical deliverables align with business strategy and timelines
• Lead with AI to design and deliver revenue-driving optimizations across people, process, data, and technology
• Design and execute change management strategies for large-scale organizational "resets" or process transformations
• Maintain a forward-looking stance on emerging technologies and competitive best practices; recommend and pilot innovations

Required Qualifications

• 7+ years of experience in Revenue Operations, IT, Business Operations, or Sales Operations within a fast-paced, innovative environment
• Proven ability to establish highly structured, centrally driven processes and drive them to successful execution
• Proven success in building and managing high-stakes, cross-functional programs from the ground up
• Deep understanding of sales methodologies, pipeline discipline, and forecasting
• Experience leading large-scale organizational technology implementations and change management initiatives; proven ability to drive adoption despite organizational resistance
• Mastery of Salesforce and the broader sales tech stack (CRM, CPQ, order management, sales intelligence platforms); hands-on experience with configuration and customization
• Demonstrated understanding of how CRM, data architecture, and analytics work together; ability to discuss integrations, data mapping, and ETL processes with confidence
• Demonstrated ability to influence C-suite and VP-level stakeholders, challenge the status quo, and maintain strong professional buy-in
• Exceptional written and verbal communication skills; ability to translate complex operational data into compelling, high-level narratives
• Strong business acumen: think in terms of ROI, strategic advantage, and organizational impact—not just feature lists or technical elegance
• Pedigree from a high-growth SaaS company; experience scaling from product-market fit through significant ARR expansion

More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

What do we have to offer you?

• A company at the vanguard of the agentic revolution, where we architect AI innovation rather than just reacting to it
• Real growth opportunities through structured programs designed to scale your expertise
• A global collective of world-class talent, where you'll collaborate with enterprise software legends and thought leaders
• An inclusive culture that empowers talented individuals from all backgrounds to learn, experiment, and make an impact
• Equal opportunity employer committed to building a diverse team