Director, Sales Strategy

About the role

Zendesk helps companies build better relationships with their customers. We are seeking a Director, Sales Strategy to lead our global efforts in transforming how Zendesk drives revenue growth and operational excellence.

Responsibilities

• Set the vision and strategy for Sales Acceleration, designing initiatives that drive sustainable sales growth, productivity, and operational efficiency across the global organization.
• Lead and inspire a high-performing team, providing direction, mentorship, and development opportunities to maximize collective impact.
• Partner with executive leadership across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions to ensure alignment of go-to-market (GTM) priorities.
• Drive enterprise-level transformation, scaling sales processes, enablement, and tools to support global business expansion.
• Translate complex data and insights into board- and executive-level recommendations that shape sales strategies and investments.
• Champion adoption of best practices, methodologies, and technology that enhance sales effectiveness and customer engagement.
• Oversee cross-functional initiatives that integrate product, process, and enablement strategies into seamless execution across markets.
• Act as a trusted advisor to Sales and GTM leadership, influencing decision-making and ensuring operational alignment with long-term corporate objectives.

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 7–10+ years of experience in SaaS sales strategy, management consulting, investment banking, or GTM leadership, with demonstrated success in leading large-scale strategic initiatives.
• Proven experience designing and executing GTM acceleration strategies that deliver measurable revenue impact.
• Strong track record in leading teams and managing cross-functional stakeholders at the executive level.
• Advanced analytical and strategic problem-solving skills, with the ability to synthesize insights into enterprise-wide action plans.
• Exceptional communication skills with experience presenting to C-suite and board-level audiences.
• Demonstrated ability to thrive in a high-growth, dynamic environment with a global footprint.
• A results-driven mindset with a strong bias for action and innovation.
• Fluency in English (reading, writing, and speaking).

Qualifications

• Experience in SaaS sales strategy, management consulting, investment banking, or GTM leadership.
• Success in leading large-scale strategic initiatives.
• Proven experience in designing and executing GTM acceleration strategies.
• Strong track record in leading teams and managing cross-functional stakeholders.
• Advanced analytical and strategic problem-solving skills.
• Exceptional communication skills with experience presenting to C-suite and board-level audiences.
• Demonstrated ability to thrive in a high-growth, dynamic environment.
• Results-driven mindset with a strong bias for action and innovation.
• Fluency in English.

Skills

• Strategic planning and execution.
• Team leadership and mentorship.
• Collaboration with cross-functional teams.
• Data analysis and interpretation.
• Effective communication and presentation skills.
• Ability to influence decision-making at executive levels.

Benefits

Full-time, fully remote role with flexible work options. The US annualized base salary range for this position is $174,000.00-$262,000.00. This position may also be eligible for bonus, benefits, or related incentives.

Pay

The US annualized base salary range for this position is $174,000.00-$262,000.00.

Schedule

Full-time, fully remote role with flexible work options.