Director, Operations Business Partner, Renewals

About the role

The Director, Go-to-Market Operations Business Partner serves as the dedicated operations partner for Autodesk's Renewals business. Embedded with senior Renewals Sales leadership, this role involves diagnosing and resolving the team's highest-impact operational and business challenges, often requiring cross-functional collaboration.

Responsibilities

• Get into the details of how the Renewals business operates, including the sales process, execution gaps, and friction points at the ground level.
• Diagnose operational problems yourself, engage with the field, form a clear point of view, and drive toward solutions before escalating or involving others.
• Identify patterns across field conversations, business performance, and stakeholder input to isolate systemic issues and act on them, rather than just reporting them.
• Reframe ambiguous or misdiagnosed problems into clear, solvable questions; get senior stakeholders aligned and moving toward resolution.
• Own operational issues end-to-end, do the work yourself where possible, pull in the right teams where necessary, but never hand off accountability for the outcome; your interface extends beyond the Strategy & Operations team to include Marketing, Customer Success, and Finance.
• Build and run the operational rhythms that keep the Renewals business on track, such as status reviews, escalation loops, issue tracking, and field feedback channels.
• Push back on field requests that are not enterprise-aligned; make the call on what to prioritize and what not to.
• Represent the Renewals field perspective directly in annual planning, segmentation design, coverage model changes, and policy development, not through a proxy.
• Identify and synthesize systemic patterns from the field that should reshape how Strategy & Operations programs are designed and resourced.
• Prepare and deliver operational context for leadership reviews, owning the narrative, not just the slides.

Requirements

• 10+ years in Sales Operations, Go-to-Market Operations, or a related business partner role at an enterprise technology company.
• Direct experience supporting VP and SVP-level Sales leaders in an embedded, field-facing capacity.
• Deep understanding of at least one go-to-market motion: enterprise sales, renewals, expansion, or commercial/emerging business.
• Strong problem-solving orientation—ability to diagnose friction, define root causes, and drive cross-functional resolution; top-tier consulting (McKinsey, Bain, BCG) or equivalent in-house strategy experience is a strong signal.
• Proficiency with Salesforce and go-to-market tooling; comfortable enough with data to know what questions to ask and when the numbers do not add up.
• Gets things done without direct authority across a wide functional surface—Strategy & Operations, Marketing, Customer Success, Finance—comfortable making calls, taking ownership, and moving fast in complex organizations.
• Strong communicator—translates operational complexity into clear recommendations for both field leaders and central operations teams.

Qualifications

• Minimum of Bachelor's degree in a relevant field.
• Experience with go-to-market strategies and tools.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent interpersonal and communication skills.
• Experience with data analysis and interpretation.

Skills

• Strong analytical and problem-solving skills.
• Effective communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with Salesforce and other CRM tools.
• Knowledge of enterprise sales processes and methodologies.

Benefits

Autodesk offers a comprehensive benefits package, including health and financial benefits, time away, and everyday wellness initiatives. For U.S.-based roles, the starting base salary ranges from $168,200 to $272,300, with additional compensation options like annual cash bonuses, commissions for sales roles, stock grants, and a benefits package. Autodesk is committed to equal employment opportunity and diversity, ensuring a welcoming environment for all employees.