Director, Operations Business Partner, Renewals

About the role

The Director, Go-to-Market Operations Business Partner serves as a dedicated operations partner for Autodesk's Renewals business. Embedded with senior Renewals Sales leadership, this role involves diagnosing and resolving high-impact operational and business challenges, often requiring cross-functional collaboration.

Responsibilities

• Get into the details of how the Renewals business operates, including the sales process, execution gaps, and friction points at the ground level.
• Diagnose operational problems yourself, engage with the field, form a clear point of view, and drive toward solutions before escalating or involving others.
• Identify patterns across field conversations, business performance, and stakeholder input to isolate systemic issues and act on them.
• Reframe ambiguous or misdiagnosed problems into clear, solvable questions, get senior stakeholders aligned, and move toward resolution.
• Own operational issues end-to-end, do the work yourself where possible, pull in the right teams where necessary, and never hand off accountability for the outcome.
• Build and run operational rhythms that keep the Renewals business on track, such as status reviews, escalation loops, issue tracking, and field feedback channels.
• Push back on field requests that are not enterprise-aligned; make the call on what to prioritize and what not to.
• Represent the Renewals field perspective directly in annual planning, segmentation design, coverage model changes, and policy development.
• Identify and synthesize systemic patterns from the field that should reshape how Strategy & Operations programs are designed and resourced.
• Prepare and deliver operational context for leadership reviews, owning the narrative, not just the slides.

Requirements

• 10+ years in Sales Operations, Go-to-Market Operations, or a related business partner role at an enterprise technology company.
• Direct experience supporting VP and SVP-level Sales leaders in an embedded, field-facing capacity.
• Deep understanding of at least one go-to-market motion: enterprise sales, renewals, expansion, or commercial/emerging business.
• Strong problem-solving orientation—ability to diagnose friction, define root causes, and drive cross-functional resolution; top-tier consulting (McKinsey, Bain, BCG) or equivalent in-house strategy experience is a strong signal.
• Proficiency with Salesforce and go-to-market tooling; comfortable with data to know what questions to ask and when the numbers do not add up.
• Gets things done without direct authority across a wide functional surface—Strategy & Operations, Marketing, Customer Success, Finance—comfortable making calls, taking ownership, and moving fast in complex organizations.
• Strong communicator—translates operational complexity into clear recommendations for both field leaders and central operations teams.

Qualifications

• Minimum of Bachelor's degree in relevant field.
• Experience with go-to-market strategies and tools.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a matrixed environment.

Skills

• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to communicate effectively with all levels of the organization.
• Experience with Salesforce and other CRM tools.
• Knowledge of go-to-market strategies and processes.

Benefits

Autodesk offers a comprehensive benefits package, including health and financial benefits, time away, and everyday wellness initiatives. For U.S.-based roles, the starting base salary ranges from $168,200 to $272,300, with additional compensation based on experience and location. Learn more about our benefits at https://benefits.autodesk.com/.

Pay

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $168,200 and $272,300. Offers are based on the candidate’s experience and geographic location, and may exceed this range.

Schedule

Autodesk offers flexible schedules to accommodate the needs of its employees. The exact schedule will vary depending on the role and location.