Director, Partner Operations

About the role

The Director, Global Partner Operations is a senior operational leader responsible for scaling the infrastructure that powers insightsoftware’s global partner ecosystem. This role owns the design, governance, and execution of partner programs across multiple product lines, partner types, and geographies — spanning reseller, referral, GSI, and hyperscaler motions. The Director will set strategy, own the partner tech stack, and lead a team of operations specialists, serving as the operational bridge between Alliances & Partnerships and cross-functional stakeholders in Sales, Marketing, Finance, RevOps, IT, and Product.

Responsibilities

• Own the strategy and execution of the global partner program — tier design, qualification criteria, benefits, and incentive frameworks across reseller, referral, GSI, and hyperscaler partner types

• Define and govern deal registration, MDF, co-sell rules, and discount tier structures with Sales and Finance

• Drive program consistency across a multi-brand portfolio so partner experience is coherent regardless of which product line a partner engages with

• Lead partner program integration for acquisitions — onboarding acquired partner bases, harmonizing tiers, and reconciling tool environments

• Own the partner tech stack end-to-end: Impartner, Salesforce partner structures, and integrations with NetSuite, Workday, and Highspot

• Partner with IT, Sales, and RevOps to maintain reliable data flows between partner systems and core CRM/ERP infrastructure

• Maintain the integrity and accuracy of partner data — segmentation, tier classification, duplicate resolution, and enrichment — as a continuous operational discipline

• Define and lead system enhancement initiatives that improve productivity for partners and channel managers

• Manage and evolve the partner portal as the primary self-serve destination for partner resources, deal management, and program information

• Coordinate with Partner Enablement, Marketing, Product, and Solutions Engineering to keep partners informed of launches, promotions, and updates

• Build executive-facing dashboards tracking partner pipeline contribution, program ROI, activation rates, and operational health

• Define the metrics framework for partner program performance and surface insights to VP-level and above stakeholders

• Identify gaps in partner coverage or engagement and develop targeted responses

• Lead and develop a team of partner operations specialists across portal management, IT integrations, data quality, and partner satisfaction

• Drive cross-functional alignment across Partner Marketing, Sales, SE, Finance, IT, Product, Professional Services, RevOps, and Partner Success

• Represent partner operations in go-to-market planning cycles and support partner-facing events including SKOs, Partner Advisory Boards, and strategic QBRs

Requirements

• Minimum Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field
  • 10+ years of channel program, partner operations, or indirect sales operations experience in B2B software or SaaS
  • Demonstrated experience owning partner program design — tiers, benefits, incentives, deal registration, and co-sell motions
  • Hands-on experience with partner technology platforms (Impartner, Salesforce PRM, PartnerTap, Pardot, Power BI, or equivalent)
  • Strong analytical capability: build reporting frameworks, interpret partner performance data, and present insights to executive audiences
  • Proven track record leading cross-functional programs across Sales, Marketing, Finance, IT, and Product
  • Experience managing and developing a team

Preferred Qualifications

• Familiarity with financial reporting, EPM, or ERP software categories
• Experience managing partner programs across multiple brands or product families
• Proficiency with Salesforce, NetSuite, and/or LMS platforms

Benefits

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Pay

The salary range in the United States for this position is $139,000.00 to $174,000.00 USD Annual. Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target. We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.

Additional Information

All your information will be kept confidential according to EEO guidelines. Learn more about our high-energy, high-performance global team: Work With Us insightsoftware

About Us

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.