Director, Partner Management

About the role

We are seeking a Director, Partner Management at Fiserv. As a key member of our team, you will be responsible for managing and leading a client segment, ensuring strategic and operational outcomes are met. Your role involves providing consultation, cross-functional leadership, and managing the day-to-day client relationship.

Responsibilities

• Provide consultation, cross-functional leadership and management for the overall day-to-day client relationship
• Act as an extension of our client’s business representing Fiserv
• Lead and develop the client relationship by providing consultation and leadership to drive strategic and operational outcomes
• Develop and implement effective strategies and processes to manage the strategic client segment

Requirements

• Extensive experience managing and leading a team of Account Management professionals
• 7+ years experience building productive and profitable working relationships with clients
• 7+ years experience with ensuring the timely and successful delivery of our solutions according to client needs and objectives
• Ability to identify new revenue streams, including product and professional services

What would be great to have

• Bachelor's degree in business, marketing, technology or a related field, or an equivalent combination of education, work and/or military experience
• Experience with verifying accurate and up to date documentation of the client architecture and processing environment, product matrix and custom processes
• Experience facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
• Ability to lead critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training and developing/maintaining standard operating procedures

Qualifications

• Valid and unrestricted U.S. work authorization required

Skills

• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities and deadlines

Benefits

Fiserv offers competitive benefits packages including health insurance, retirement plans, and paid time off.

Pay

The salary range for this role is $100,000 - $150,000 annually, depending on experience and qualifications.

Schedule

This role is full-time and based in our corporate headquarters in Lake Forest, IL.