Director, Operations Business Partner, Renewals

About the role

The Director, Go-to-Market Operations Business Partner serves as the dedicated operations partner for Autodesk's Renewals business. Embedded with senior Renewals Sales leadership, you serve as their primary point of accountability for the business’s operations.

Responsibilities

• Get into the details of how the Renewals business operates—understand the sales process, the execution gaps, and the friction points at the ground level.
• Diagnose operational problems yourself: talk to the field, form a clear point of view, and drive toward a solution before escalating or engaging others.
• Identify patterns across field conversations, business performance, and stakeholder input to isolate systemic issues—and act on them, not just report them.
• Reframe ambiguous or misdiagnosed problems into clear, solvable questions; get senior stakeholders aligned and moving toward resolution.
• Own operational issues end-to-end—do the work yourself where you can, pull in the right teams where you need to, but never hand off accountability for the outcome; your interface extends beyond the Strategy & Operations team to include Marketing, Customer Success, and Finance.
• Build and run the operational rhythms that keep the Renewals business on track: status reviews, escalation loops, issue tracking, and field feedback channels.
• Push back on field requests that are not enterprise-aligned; make the call on what to prioritize and what not to.
• Represent the Renewals field perspective directly in annual planning, segmentation design, coverage model changes, and policy development—not through a proxy.
• Identify and synthesize systemic patterns from the field that should reshape how Strategy & Operations programs are designed and resourced.
• Prepare and deliver operational context for leadership reviews—own the narrative, not just the slides.

Requirements

• 10+ years in Sales Operations, Go-to-Market Operations, or a related business partner role at an enterprise technology company.
• Direct experience supporting VP and SVP-level Sales leaders in an embedded, field-facing capacity.
• Deep understanding of at least one go-to-market motion: enterprise sales, renewals, expansion, or commercial/emerging business.
• Strong problem-solving orientation—ability to diagnose friction, define root causes, and drive cross-functional resolution; top-tier consulting (McKinsey, Bain, BCG) or equivalent in-house strategy experience is a strong signal.
• Proficiency with Salesforce and go-to-market tooling; comfortable enough with data to know what questions to ask and when the numbers do not add up.
• Gets things done without direct authority across a wide functional surface—Strategy & Operations, Marketing, Customer Success, Finance—comfortable making calls, taking ownership, and moving fast in complex organizations.
• Strong communicator—translates operational complexity into clear recommendations for both field leaders and central operations teams.

Qualifications

• Strong communication skills—able to translate operational complexity into clear recommendations for both field leaders and central operations teams.
• Experience with Salesforce and go-to-market tooling.
• Ability to diagnose and resolve operational issues.
• Experience with annual planning, segmentation design, coverage model changes, and policy development.
• Experience with field feedback channels and operational rhythms.
• Experience with pushback on field requests that are not enterprise-aligned.

Skills

• Strong problem-solving skills.
• Experience with Salesforce and go-to-market tooling.
• Experience with annual planning, segmentation design, coverage model changes, and policy development.
• Experience with field feedback channels and operational rhythms.
• Experience with pushback on field requests that are not enterprise-aligned.

Benefits

Autodesk offers a comprehensive benefits package including health and financial benefits, time away, and everyday wellness. For U.S.-based roles, the starting base salary ranges from $168,200 to $272,030. Additionally, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Pay

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $168,200 and $272,030. Offers are based on the candidate’s experience and geographic location, and may exceed this range.

Schedule

Autodesk offers a flexible schedule to accommodate the needs of its employees.