Deposit Operations Specialist II - Wires

Summary

The Deposit Operations Specialist II – Wires is an experienced operations professional responsible for the accurate, timely, and secure processing of domestic and international wire transfers. This role plays a critical part in delivering a consistent, high-quality customer experience by ensuring transactions are handled with precision, responsiveness, and a strong commitment to risk management.

Key Responsibilities

• Operational Excellence & Accuracy:
  • Process daily incoming and outgoing domestic and international wire transfers with a high degree of accuracy and timeliness
  • Balance and reconcile wire activity in accordance with established procedures and deadlines
  • Ensure all transactions comply with internal policies, operating procedures, and regulatory requirements
  • Demonstrates strong proficiency across all wire processing functions and systems
  • Handle complex and high-risk transactions with confidence and accuracy
  • Troubleshoot complex issues with critical thinking and sound judgment prior to escalation
  • Serve as a trusted resource and support for teammates
  • Consistently meets or exceeds KPI, SLA, and quality expectations
  • Demonstrates ownership, initiative, and follow-through in daily responsibilities
• Risk Management & Fraud Prevention:
  • Perform customer callbacks and verification procedures to mitigate fraud risk and ensure transaction authenticity
  • Review and resolve exception items identified through Risk Fraud Analysis and Verafin monitoring
  • Process wire recalls, disputes, and service messages with urgency and sound judgment
• Continuous Improvement & Ownership:
  • Identify opportunities to improve workflows, reduce risk, and enhance the customer and team member experience
  • Take initiative in resolving issues and completing tasks with minimal supervision
  • Support team goals by maintaining productivity, quality standards, and service level commitments

Qualifications & Experience

• High School Diploma or GED required
• 2-4 years of banking or financial services experience preferred
• 1-2 years in wire processing, electronic payments, or related operational functions preferred

Technical & Functional Skills

• Strong working knowledge of Microsoft Outlook, Word, and Excel
• Strong attention to detail with the ability to manage high-volume, time-sensitive tasks
• Sound judgment and problem-solving skills in a risk-sensitive environment
• Ability to prioritize, meet deadlines, and maintain accuracy under pressure
• Adaptability and learning agility in a changing environment

Interpersonal & Service Skills

• Excellent customer service skills across written, verbal, and interpersonal communication
• Strong collaboration skills with the ability to work effectively across teams
• Dependable, accountable, and committed to meeting schedules and deadlines
• Professional demeanor with the ability to handle challenging situations with composure
• Contributes positively to team culture

Work Environment & Expectations

• This role operates in a fast-paced, deadline-driven environment where precision and responsiveness are essential.
• Success in this position requires a balance of operational focus, risk awareness, and a strong commitment to service excellence.