Deposit Operations Specialist I - Wires

The Position

Summary

As a Deposit Operations Specialist I - Wires, you will play a critical role in delivering secure, accurate, and timely wire transfer services that support our customers, team members, and communities. This position is responsible for the end-to-end processing of domestic and international wire transactions while upholding First United’s commitment to operational excellence, risk management, and exceptional service.

Key Responsibilities

• Operational Excellence & Accuracy:
  • Process daily incoming and outgoing domestic and international wire transfers with a high degree of accuracy and timeliness
  • Balance and reconcile wire activity in accordance with established procedures and deadlines
  • Ensure all transactions comply with internal policies, operating procedures, and regulatory requirements
• Risk Management & Fraud Prevention:
  • Perform customer callbacks and verification procedures to mitigate fraud risk and ensure transaction authenticity
  • Review and resolve exception items identified through Risk Fraud Analysis and Verafin monitoring
  • Process wire recalls, disputes, and service messages with urgency and sound judgment
• Continuous Improvement & Ownership:
  • Identify opportunities to improve workflows, reduce risk, and enhance the customer and team member experience
  • Take initiative in resolving issues and completing tasks with minimal supervision
  • Support team goals by maintaining productivity, quality standards, and service level commitments

Qualifications & Experience

• High School Diploma or GED required
• Minimum of 2 years of banking or financial services experience preferred
• Experience in wire processing, electronic payments, or related operational functions preferred

Additional Responsibilities

• Complete all required compliance training and exams within established timelines
• Maintain adherence to all First United policies, procedures, and standards
• Support department initiatives and perform other duties as assigned by leadership
• Maintain professional appearance and conduct consistent with organizational expectations

Work Environment & Expectations

This role operates in a fast-paced, deadline-driven environment where precision and responsiveness are essential. Success in this position requires a balance of operational focus, risk awareness, and a strong commitment to service excellence.