Deposit Operations Specialist I
About the role
The Deposit Operations Specialist I performs functions to support the servicing and maintenance of deposit accounts in compliance with regulations and professional standards. They perform data entry, share draft processing, resolve deposit product inquiries, and provide exceptional service to internal and external customers. They serve as a resource for front line staff in deposit account maintenance, account qualification and research, and other deposit related items.
Scheduled Weekly Hours
Scheduled Weekly Hours: 40 hours per week; Monday – Friday; 8:00 – 5:00pm
What You’ll Be Doing
- Serve as a resource for branch staff, the Contact Center, and other departments by providing guidance on deposit products, services, transactions, and procedures.
- Process a variety of deposit operations transactions, including share drafts, Bill Pay items, return deposits, Check 21 processing, ATM deposits, and remote deposit capture (RDC) adjustments.
- Perform account maintenance activities such as account openings and closures, ownership changes, beneficiary updates, certificate renewals, and account corrections.
- Manage member disputes from intake through resolution, ensuring compliance with Regulation E requirements and established procedures.
- Respond to Verification of Deposit and Verification of Asset requests within established service standards.
- Maintain compliance with Credit Union policies and applicable regulations, including Reg E, Reg CC, BSA, OFAC, FACT Act, and Check 21 requirements.
Who We Are
Bay Federal Credit Union was started in 1957 when local school teachers pooled their money together to start a credit union. This original vision and investment has grown into the area’s largest locally-owned financial institution, with nearly $1.6 billion in assets. Today, Bay Federal provides full service financial products and solutions to individuals and businesses in Santa Cruz, Monterey, and San Benito counties. As a local, member-owned, not-for-profit financial cooperative, we are passionate about contributing to the community and being an integral part of its incredible story. Each year, our employees volunteer their time and donate their money to local non-profits, schools, and events. Our managers serve on local non-profit Boards of Director to be involved, understand challenges, and to make a real difference in the communities we serve. From our founding as a teacher’s credit union, Bay Federal has continued our commitment to education. We offer annual student scholarships for members and offer a comprehensive array of solutions to support our member's financial wellness. Through online financial education course offerings, solutions for teachers and students, as well as special programs for youth, our financial wellness programs are free and available to the public.
Why You’ll Love Working at Bay Federal Credit Union
- We believe that when our employees thrive, our members and community do too. We’re proud to offer a comprehensive benefits package and meaningful perks designed to support your well-being, growth, and success, both at work and beyond.
- Comprehensive Benefits: 401(k) Matching, Annual Bonus Eligibility, Health Coverage That Cares, Employee Assistance Program, Wellness Program, Rocket Lawyer Legal Services.
- Perks That Set Us Apart: Recognized as the #1 Credit Union to Work For by Credit Union Journal, Named a Best Place to Work in the Bay Area by SF Business Times and Silicon Valley Journal, 11 paid Federal Holidays each year, Hybrid Work Environment, Leadership partnership with Cabrillo College, Mac McCormac Employee Scholarship, and More.
Bay Federal Credit Union is at at-will employer
Bay Federal Credit Union takes our obligation to keep our member's data safe and secure and adhere to industry standard best practices.