Deposit Operations Specialist I

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES

• Accountability 1: Responsible for the accurate and timely processing of deposit related transactions to customer accounts. Has oversight and accountability for specific deposit operational area of expertise. Areas of responsibility may include: return item processing; ATM and debit cards; Visa gift and travel cards; processes overdrafts, stop payments; resolves non-posts; monitors dormant accounts; assists in aspects of savings accounts, checking accounts, IRA/HSAs, certificate of deposit; safe deposit box billing; conducts account research; answers customer phone calls and assists with questions, troubleshooting and account servicing issues; sends notices; processes returned mail.
• Accountability 2: Proficiently perform all the duties and tasks in carrying out the Overdraft program.
• Accountability 3: Answer customer inquiries for basic deposit services, ensuring prompt and accurate problem resolution and excellent customer service.
• Accountability 4: Process notices, performs scanning, indexing, and mail processing functions. May run imaging work and complete item processing functions.
• Accountability 5: Document departmental operating procedures and assist in the implementation and ongoing usage of procedures.
• Accountability 6: Ensure adherence to all applicable compliance and regulatory requirements as well as bank procedures.

SECONDARY DUTIES AND RESPONSIBILITIES

• Aid with department projects as assigned
• Actively seek opportunities to strengthen ties between the Bank and the community, while maintaining a positive, professional, and respectful image of the Bank.
• Other duties as may be assigned.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS

• High school diploma or equivalent
• Previous work experience requiring computer skills
• Banking and/or banking operations experience preferred
• Data entry skills with speed and accuracy
• Proficient computer skills to include Word and Excel
• Accurate with a strong attention to detail
• Effective problem solving and decision making skills
• Ability to multi-task and handle changing priorities in a deadline oriented environment
• Proficient verbal and written communication skills
• Good math skills
• Dependable
• Customer service focus
• The ability to contribute in a team environment, ensuring that departmental and individual goals are met
• Courteous and professional