Deposit Operations Specialist I

Essential Duties/Responsibilities

• Maintains proficiency in deposit operations duties including monitoring, reconciliations, item processing, and account management.
• Oversees customer address changes and manages the bad address flag.
• Recognizes and logs errors and missing documentation in account openings and maintenance.
• Maintains W-8 statuses and updates system accordingly.
• Reviews and updates new account and product documents for completeness and accuracy.
• Tracks exceptions to Customer Identification Program (CIP) requirements.
• Processes returned mail and updates system records.
• Scans and indexes documentation for easy access.
• Supports deposit operations staff with daily processing and project assignments.
• Reconciles internal accounts and balances cash for locations.
• Performs clerical and administrative tasks such as handling phone calls and processing mail.
• Processes incoming and outgoing transactions through item processing.
• Manages exception items like chargebacks, NSFs, and returns.
• Maintains compliance with deposit processes and procedures by reviewing reports.
• Handles foreign item processing.
• Completes research requests and verifications of deposits (VODs).
• Manages DDA and CIF maintenance requests.
• Completes internal teller and new accounts training.
• Completes Principles of Banking class.
• Performs other duties as assigned.

Job Qualifications

• Identifies and resolves problems effectively.
• Communicates clearly and writes professionally.
• Familiar with banking regulations and Alpine Bank policies.
• Strong analytical skills.
• Proficient in basic computer applications.
• Excellent attention to detail and multitasking abilities.
• Evaluates and prioritizes workflow efficiently.
• Responsible for own actions and decisions.
• Collaborates with team members for superior results.
• Maintains confidentiality.
• Adapts to frequent changes and unexpected events.
• Navigates the cold storage system.
• High school diploma or equivalent.
• One year related experience as an Operations Specialist or training in Alpine Bank or similar banking environment.

Working Conditions

• Professional office environment.
• Uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Physical activities include talking, hearing, reaching, bending, standing, and lifting up to 25 pounds.
• Specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus.