Deposit Operations Specialist I / II

General Information

This role offers a flexible work arrangement. Candidates residing outside of New England may work 100% remotely. States where remote work is supported are as follows: Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, Florida, Georgia, North Carolina, Colorado, and Virginia. Candidates located within New England are expected to follow a hybrid schedule, combining remote work with on-site days at our Littleton, MA headquarters.

Why this Role Matters

The Deposit Operations Specialist is responsible for performing a variety of tasks related to the processing, maintenance, and monitoring of deposit accounts. This role ensures operational accuracy, compliance with regulations, and exceptional service delivery to internal and external stakeholders. Specialists will support fraud mitigation efforts, resolve discrepancies, and continuously seek opportunities for process improvement.

General Responsibilities

• Provide exceptional service to members by addressing inquiries, resolving issues, and ensuring prompt follow-up.
• Aid team members with completing departmental activities, including daily workflows, annual tasks, and special projects, within established deadlines.
• Analyze and generate statistical reports, including volume metrics, error rates, and trend tracking.
• Conduct procedural reviews based on process changes, audits, and regulatory updates; revise and validate documentation as needed.
• Maintain comprehensive knowledge of assigned areas and serve as a backup resource for other operational functions.
• Stay informed about industry updates and regulations through training, webinars, and conferences.
• Identify opportunities for process improvement and recommend best practices to enhance efficiency and accuracy.
• Prepare and submit required compliance reports and audit documentation to support regulatory requirements.
• Verify and validate questionable transactions by contacting members directly to ensure accuracy.
• Review and reconcile maintenance reports, application exceptions, and general ledger accounts.
• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participate in department and/or organizational projects as directed.
• Perform other tasks or functions as required, requested, necessary or prudent.
• Maintain confidentiality of all member and credit union information and data.
• Regularly demonstrate behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.

Level-Specific Responsibilities

• Level I: Focus on transactional processing, account maintenance, and reporting. Manage returned mail, lockbox operations, stop payments, and notice mailings. Process research and withdrawal requests from member-facing departments. Perform daily reviews of data reports and exceptions. Maintain account statuses and safeguard member information.
• Level II: Handle more complex tasks, such as processing levies, garnishments, and subpoenas. Manage ACH exceptions, originations, reversals, and unauthorized claims following NACHA rules and FRB Operating Circulars. Review and resolve mobile deposit exceptions, ensuring compliance with Reg CC and UCC 3. Work closely with fraud teams to monitor and address suspicious activity. Prepare detailed compliance reports and support audits. Troubleshoot issues with digital banking tools and payment processing platforms.

What You’ll Bring

• Level I: High school diploma or equivalent. 1+ years of experience in deposit operations or related fields. Basic understanding of banking regulations and compliance requirements. Proficiency in Microsoft Office Suite and basic banking systems. Strong organizational and communication skills. Ability to work both independently and collaboratively.
• Level II: High school diploma or equivalent; associate degree preferred. 2+ years of experience in deposit operations or related fields. Solid understanding of banking regulations, NACHA rules, and UCC 3. Proficiency in banking systems, fraud monitoring tools, and data reporting software. Strong analytical and problem-solving skills. Ability to make informed decisions and prioritize risk mitigation. Demonstrated ability to meet deadlines and compliance standards.

Work Environment

This job operates in a professional office environment. This role is currently classified as a Hybrid position. However, the classification is subject to change based on business needs.

Physical Demands

This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

Compensation

Pay Grade: Deposit Operations Specialist I Pay Grade: 7NE Deposit Operations Specialist II Pay Grade: 8NE FLSA Status: Non Exempt Pay Grade Range: Deposit Operations Specialist I Pay Range: $21.99 - $27.35 Deposit Operations Specialist II Pay Range: $24.32 - $30.39 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Total Rewards

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• Up to 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Our Commitment to Inclusion

We are an equal opportunity employer committed to creating an inclusive environment where all individuals feel respected, valued, and supported. We believe that diverse perspectives strengthen our organization and enhance our ability to serve our members and communities.