Wire Services Specialist II

Responsibilities

The Wire Services Specialist is responsible for the accurate and timely processing of domestic and international wire transfers, including both incoming and outgoing transactions. This role ensures compliance with all internal policies, regulatory requirements, and service level expectations while supporting operational efficiency, fraud prevention, and exceptional client experience. The position partners closely with banking centers, Treasury Management, and other internal teams to resolve exceptions, support client needs, and maintain effective payment operations.

Qualifications

• Bachelor’s degree in business or finance or equivalent work experience
• 2-3 years’ experience in wire transfer operations, banking center, or similar function
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Strong diligence and sense of urgency
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Competence in using Microsoft Office suite of products, especially Excel and Word

Key Competencies

• Demonstrates and applies sound knowledge of banking policies, procedures and regulations affecting the operations of the wire department
• Actively seek opportunities for continuous learning
• Examine current processes and procedures to discover ways to improve current methods
• Proficient handling of a variety of tasks and priorities throughout the day, moving seamlessly between tasks
• Personalizes each client interaction to ensure the best experience, performing a variety of wire payment transactions with patience, professionalism, and accuracy
• Takes ownership for resolving client transactions or operational issues and recognizes when outcomes may negatively impact the client and escalates those concerns appropriately
• Anticipates client needs and develops appropriate solutions
• Demonstrates finesse during interactions with clients, co-workers, and others through strong active listening skills and the use of questions to understand client needs during transactions
• Adapts communication style and approach to accommodate individual needs and preferences and to fit the situation
• Diffuses and manages difficult client interactions