Electronic Services Specialist II

Position Summary

The Electronic Services Specialist II is responsible for performing advanced electronic services processing, investigations, and reconciliation activities that support the operational integrity of Eagle Community Credit Union. This role plays a key part in protecting the organization from risk while ensuring accurate and efficient handling of complex transactions.

Essential Duties & Responsibilities

• Perform advanced processing for ACH, wires, mobile deposits, disputes, and transfers
• Investigate suspicious activity and process fraud claims of moderate complexity
• Reconcile accounts and resolve complex discrepancies
• Manage escalated issues from branches and departments
• Cook up with financial institutions and external partners
• Ensure compliance with policies and audit requirements
• Identify trends and recommend process improvements
• Provide guidance and support to Level I staff
• Manage workload independently and prioritize high-risk items
• Perform other duties and projects as assigned

Qualifications

• 2–5 years of electronic services or operations experience
• Strong knowledge of transactions, disputes, and reconciliation
• Experience handling fraud or investigations
• Strong analytical and problem-solving skills
• Ability to work independently
• Proficiency in Microsoft Office and core systems

Physical Requirements

• Ability to sit for extended periods
• Frequent use of hands for typing and system navigation
• Ability to view screens for prolonged periods
• Occasional standing, walking, bending, or lifting up to 15 pounds

Equipment Used

• Computer and core banking system (e.g., Symitar)
• Microsoft Office (Outlook, Excel, Word, Teams)
• Phone and office equipment (printer, scanner, copier)

Schedule

Standard business hours Monday through Friday
Schedule may vary based on business needs
Occasional overtime may be required

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off (PTO)
• Training Provided
• Tuition Reimbursement
• Volunteer Time Off
• Supplemental Insurance
• Employee Discounts