IT Specialist II

Job Overview

The IT Support Specialist II provides dedicated support for design and engineering environments, focusing on AutoCAD, Mastercam, and other CAD/CAM and engineering applications used by manufacturing and engineering teams.

Key Accountabilities

• Provide local technical support and assistance for all computer hardware (laptops, printers, RFID antennas, telephones, scanners, etc.)
• Act as the onsite single point of contact for internal client technical issues, working with internal and external IT teams, including external vendors
• Dedicated support for design and engineering environments, with a strong emphasis on AutoCAD, Mastercam, and other CAD/CAM and engineering applications used by manufacturing and engineering teams
• Install and configure workstations, software, and systems as designated by the Information Technology division
• Follow SOPs and knowledge documentation to ensure consistent solution delivery
• Aid internal and external IT teams with all project and support deliverables pertinent to the location

IT Service Management

• Utilize ServiceNow to track, update, and resolve incidents and requests for local operations
• Ensure adherence to documented processes and policies
• Communicate escalations to management and external IT teams

Documentation & Training

• Provide training and knowledge transfer to operational staff
• Create documentation for site-specific processes, including Knowledge Articles and SOPs

System Monitoring & Inventory

• Maintain the health and maintenance of local IT systems, including servers, networks, telephony, and other critical systems
• Track and maintain IT inventory specific to the location

Job Requirements

• Strong knowledge of end-user hardware and peripherals, including:
• Laptops and desktops
• Printers, scanners, and networked devices
• RFID equipment, telephony, and other manufacturing-related technologies
• Experience installing, configuring, and troubleshooting:
• Workstations and standard enterprise software
• Network-connected devices and peripherals
• Working knowledge of IT Service Management (ITSM) practices and tools (e.g., ServiceNow), including:
• Incident, request, problem, and change management
• Accurate ticket documentation and status updates
• Basic understanding of:
• Networking fundamentals and connectivity troubleshooting
• Server, network, and telephony system health monitoring from a site-support perspective
• Experience with IT asset and inventory management, including tracking and maintaining site-specific equipment
• Ability to follow and apply Standard Operating Procedures (SOPs) and knowledge documentation
• Experience creating and maintaining:
• Knowledge Articles
• Site-specific SOPs
• User-facing technical documentation and guides
• Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users

Professional Competencies

• Strong problem-solving skills with the ability to resolve most technical issues independently
• Ability to appropriately escalate complex or high-impact issues and communicate clearly with IT leadership and support partners
• High level of motivation and interest in learning new technologies and processes
• Ability to work effectively with minimal supervision in a fast-paced operational environment
• Strong organizational skills and attention to detail, particularly in documentation, ticketing, and asset tracking
• Reliable attendance and schedule adherence to support manufacturing and business operations

Education

An associate degree is required.

Additional Information

All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.