Wire Operations Specialist

About the role

Treasury Management and Wire Ops Department seeks a Wire Operations Specialist to join our team. This role is non-exempt and reports directly to the Supervisor - Wire Operations Department.

Responsibilities

• Aid in monitoring compliance for established internal audit policies and procedures.
• Ensure member inquiries and issues are researched and addressed promptly and accurately.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws.
• Follow multiple steps to verify all wiring instructions and confirm funds availability according to procedures.
• Review wires for elder abuse, fraudulent scams, and any other suspicious activities.
• Communicate with front-line representatives and/or members to clarify wire purposes and ensure due diligence on beneficiaries.
• Collaborate with Financial Investigations and report suspicious activity to the fraud monitoring system.
• Consult with supervisors and Financial Investigations on additional research for suspicious activity before releasing wires.
• Research and respond to escalated member/department inquiries related to wire transfers.
• Report member complaints in accordance with Credit Union policies and procedures.
• Process and balance incoming and outgoing wire activity, ensuring all critical deadlines are met.
• Prepare journal entries as needed.
• Prepare and maintain department statistics and reports.
• Assist supervisor with periodic system user audits requiring manager approvals.
• Maintain a thorough understanding of Federal Regulations governing Wire Transfer transactions, including Reg J, Reg E, Dodd-Frank, bank secrecy, and anti-money laundering laws.
• Monitor FHLB funds and complete drawdown requests as applicable.
• Process all Golden 1 business wires as required.
• Perform other duties as assigned.

Qualifications and Preferences

• Associate’s Degree in Business, Accounting, or Finance, or equivalent work experience.
• Preferred 3+ years of experience in a financial institution, specifically with wire transfer processing.
• Prior experience in fraud detection is preferred.
• Senior or lead experience is highly desirable.