Deposit Services Specialist II

Role

To provide support for all areas of back office deposit operations with a concentration in online account opening and/or IRA/HSA support, which includes acting as the team leader for a designated work team. To assist with the implementation and testing of system revisions, and procedural updates for deposit operations.

Major Duties and Responsibilities

• Acts as the team leader for online account opening and/or IRA/HSA products to ensure required documentation is obtained and transactions are properly processed in accordance with established policies and/or procedures. Works with the Operations Department Systems Administrator and our vendors to ensure systems are up-to-date and functioning properly.
• Assists with deposit collections including returned deposited items, negative balance accounts, and charge-offs. Contacts member or business for repayment or reprocessing options and follows the process through payment and/or collection action in accordance with policies and/or procedures.
• Reviews issuance reports and provides support for the Debit on Demand program. Serves as ATM support, coordinating with vendors and member centers on ATM machine related issues and updates. Processes and posts daily card recon posting files received from accounting. Processes orders for ATM and special order debit cards. Assists on company and department projects.
• Processes inclearing file load errors, NSF non-critical reviews, and follow-up on return processing. Assists members and staff with questions concerning ACH, share drafts, payroll, stop payments, NSF/OD processing, and charge offs.
• Performs deposit account research including processing of subpoenas, levies and garnishments.
• Performs other duties as assigned.

Requirements

• Three to five years of new accounts, teller or financial services experience.
• HTML programming knowledge a plus.

Qualifications

• High School Diploma or HSE

Skills

• Excellent communication skills
• A significant level of trust and diplomacy is required, in addition to courtesy and tact
• Ability to communicate (both oral and written) with a variety of individuals on a multitude of levels
• Sound judgment skills and ability to make decisions based on knowledge of fraud regulations
• Ability to multitask and work independently with little supervision
• Working knowledge of Word, Excel, Outlook and Internet and how to navigate various electronic devices (i.e. cell phones, tablets, laptops) in order to use the device to access Beacon's electronic applications

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!

Pay

Commensurate with experience

Schedule

Standard position hours are Monday through Friday 8-5 and Saturday 9-12 (usually 1 Saturday per month). When scheduled to work Saturday morning, the employee will have a 1/2 day off during the same calendar week.