Deposit Operations Specialist II - EIP

Job Title

Deposit Operations Specialist II - EIP

Summary

This position is responsible for timely, accurate, and compliant processing of all assigned tasks daily within Exception Item Processing (EIP).

Major Duties And Responsibilities (essential Functions)

• Review and process adjustments and check dispute requests received from multiple channels.
• Process Unposted Items related to DDA accounts.
• Review the Stop Suspect List and work items appropriately.
• Process and balance Incoming Fed Returns (chargebacks).
• Process NSF items and balance Outgoing Fed Returns.
• Review and decision Verafin High Risk Check Review Alerts.
• Work ARP exceptions and balance Official Check Accounts.
• Place Foreign Currency Orders and assist with Foreign Currency Exchanges, as received.
• Monitor the Fed Recon and other various GLs for outstanding items and balancing issues.
• Responsible for learning all job duties and tasks in EIP.
• Provides exceptional customer service through email, Salesforce cases, phone support, or other avenues of communication to internal bank personnel, and on occasion external customers.
• Responsible for serving as a Subject Matter Expert for EIP task and duties.
• Responsible for completing two hours of dedicated learning per month.
• Maintains a thorough knowledge of First United Bank’s policies and procedures, as well as banking laws and regulations in relation to Check and ACH processing and returns.

Additional Duties And Responsibilities

• Serve as backup to Legal Processing, related to Garnishments, Levies, Freezes, and Subpoenas.
• Perform other duties as assigned by Supervisor or Manager.
• Aid in training employees, as needed.
• Identify system gaps and suggest process improvements.
• Complete all required compliance exams on an annual basis.
• Adheres to all First United Policies and Procedures.
• Dresses professionally.

Employee Specifications

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education And Work Experience

• A high school diploma or equivalent required.
• 2+ years of banking experience is required.
• Customer service experience with a focus on phone-based interactions is preferred.

Technical/Functional Competencies

• Meticulous attention to detail.
• Exceptional customer service skills by all means of communication including written, verbal, and nonverbal with the ability to work well with a wide range of people.
• Excellent computer skills with proficient knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrates critical thinking and problem-solving skills.
• Ability to work in a fast-paced environment and work well under pressure.
• Dependable and adheres to timelines and schedules.
• Takes initiative in development and completion of projects.
• Basic knowledge of banking laws and regulations.
• Ability to work independently and in a team environment.