Dental Office Assistant - Business Support

About the role

Front Office Business Assistant responsible for supporting front office operations in a dental setting.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties such as answering phones, checking mail, and communicating with patients and insurance companies.
• Utilize dental software (e.g., Dentrix) for scheduling and record-keeping.
• Schedule and confirm appointments for multiple providers.
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with team members to implement office systems and optimize operations.

Requirements

• Prior experience in a fast-paced, customer-centric environment, preferably in dental or medical settings.
• Excellent communication and organizational skills.
• Experience with dental software (e.g., Dentrix) and insurance billing is preferred.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Physical ability to perform duties, including sitting for extended periods and lifting up to 15 pounds.
• Availability for periodic training sessions.
• A TB test is required prior to employment, with accommodations available for disabilities.

Benefits

• Competitive benefits.
• Ongoing training and growth opportunities within a supportive team environment.