Dental Office Assistant

Plant City Dentistry is looking for a Front Desk Business Assistant to join our team at 2313 Thonotosassa Road, Plant City, FL 33563. Dental front desk experience (1+ year) and Spanish-speaking ability are required.

About the Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Schedule

Monday: 8:00 AM – 12:00 PM
Tuesday through Friday: 7:40 AM – 4:00 PM

Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training required
• Must protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Front-loaded education and training, providing the opportunity to develop to your full potential
• Stable career with unlimited growth potential at a secure company with 20+ years of industry-leading experience
• Access to on-demand Daily Pay

About Plant City Dentistry

Plant City Dentistry, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 12-person team that thrives on collaboration, communication, and community. You will be joining a growing company that truly cares about their staff.

Additional Notes

As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN). This test will be arranged during the pre-employment process.