Dental Office Assistant

About the Role

Enso Dentistry is seeking a Business Assistant to join our team. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. You’ll be part of a team that thrives on collaboration, communication, and community, supporting our front office and helping to provide the best patient care.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Ability to handle minimum PHI necessary for performing job-related functions, with regular HIPAA training

Preferred Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 15 pounds at times
• Availability to attend virtual or in-person training sessions periodically throughout the year
• Tuberculosis (TB) test required for all new hires (not applicable in FL & TN)

About Enso Dentistry

Enso Dentistry, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 6-person team that thrives on collaboration, communication, and community.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training, providing opportunities for full potential development
• Opportunity to be part of a secure company with 20+ years of industry-leading experience, offering a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Heartland Dental was recently recognized by Newsweek for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.