Data Center Technician - Night Shift, ADC InfraOps DCO

About the role

AWS is looking for fully cleared Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.

Responsibilities

• Engage in physical data center activities with or without reasonable accommodation, including planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.
• Work in a noisy environment.
• Support 24/7 operations by covering both night and day shifts.
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.
• Improve effectiveness through process innovation.

Requirements

• US Citizen with an active TS/SCI security clearance with polygraph.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Hands-on experience with one or more of the following hardware platforms (e.g. Dell, HP).
• Networking experience with CCNA and/or Network+ certifications.

Qualifications

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+ certification.
• Two years of progressively responsible experience in IT-related field.

Skills

• IT principles like computer architecture and the OSI model.
• Problem-solving and troubleshooting skills.
• Ability to work in a data center environment.

Benefits

Amazon offers a variety of benefits including EAP, Mental Health Support, Medical Advice Line, 401(k) matching, and more. For details, visit our benefits page.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

USA, MD, Laurel - 33.00 - 58.00 USD hourly

Schedule

This position may shift work that will include days/nights/weekends/holidays.