Data Center Technician, ADC InfraOps DCO

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Responsibilities

• Primary resolver for your support team, troubleshooting one or more operating systems
• Create and maintain documentation on technologies you support and convey SOPs to junior staff
• Understand all aspects of the equipment you support
• Execute small projects on your own and work with your manager in planning and executing larger local projects
• Act as an escalation point for junior technicians

Requirements

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
• 2+ years of professional or military experience, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• 2+ years of networking and troubleshooting experience

Qualifications

• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Skills

• Experience with network hardware: copper and optical fiber cabling, switches, routers
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Experience in system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
• Networking experience with CCNA and/or Network+ certifications

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.