Data Center Technician, ADC InfraOps DCO

About the role

AWS is looking for fully cleared Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Responsibilities

• Engage in physical data center activities with or without reasonable accommodation.
• Plan and track capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.
• Lift and move material up to 49 pounds each.
• Work in cramped and/or elevated locations.
• Bend, lift, stretch, and reach.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.
• Work in a noisy environment.
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution.
• Show strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act biased to act in the absence of direction or support.
• Improve effectiveness through process innovation.
• Position may shift work that will include days, nights, weekends, and holidays.

Requirements

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+ certification.
• Current, active US Government Security