Data Center Technician, ADC InfraOps DCO

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsibilities

• Act as a primary resolver for your support team, skilled at troubleshooting one or more operating systems.
• Troubleshoot and solve all but the most complex infrastructure issues; escalate issues to appropriate resolver groups when necessary.
• Create and maintain documentation on technologies you support and convey SOPs to junior staff.
• Understand all aspects of the equipment you support.
• Innovate and make decisions independently, while also taking direction and paying attention to details.
• Execute small projects independently and work with your manager in planning and executing larger local projects.
• Serve as an escalation point for junior technicians.
• Position may include rotating shifts (3, 4, or 5 day/night work weeks) that may change based on business needs.
• Travel may be required up to 10% of the time.
• Fill an opening at one of multiple separate sites.
• Maintain US citizenship and an active Top Secret security clearance with SCI eligibility.

Requirements

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+ certification.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

Preferred Qualifications

• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles.
• Knowledge of hardware platforms.
• 1+ years of computer networking experience, or equivalent experience.

Skills

• Troubleshooting one or