Data Center Technician, ADC InfraOps DCO

About the role

The Infrastructure Operations team is looking for cleared Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsibilities

• Engage in physical data center activities with or without reasonable accommodation, including all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning
• Lift and move material up to 49 pounds each
• Work in cramped and/or elevated locations
• Bend, lift, stretch, and reach
• Stand and walk for up to 8+ hours a day
• Ascend and descend ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• Take ownership of technical issues brought by customer base, engaging other teams when needed to drive resolution
• Show strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Act in the absence of direction or support
• Improve effectiveness through process innovation

Requirements

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
• Current, active US Government Security Clearance of TS/SCI with Polygraph
• US Citizenship required

Qualifications

• Associate's degree in information technology or computer science
• Industry standard certification (CompTIA, CCENT, or Network+), or experience in networking
• Hands-on experience with one or more hardware platforms (e.g. Dell, HP)

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments and restricted stock units (RSUs)

Pay

Base salary range: $39.08 – $68.41 per hour (USA, VA, Culpeper). Final compensation determined based on experience, qualifications, and location. Package includes sign-on payments and restricted stock units (RSUs).

Schedule

Shift work including days, nights, weekends, and holidays. Shifts longer than 8 hours to support 24/7 operations. Position may be located at one of multiple separate sites.

Company: Amazon Data Services, Inc. Job ID: A10583072