Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

The Job at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day.

Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Requirements

You have at least 1 year of experience in a face to face or over the phone customer service role

You exhibit stellar organizational skills, multi-tasking skills, and computer skills

You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)

You know MS Office; you may not be a master but you’re on your way

You have a quality, high speed internet connection at home

You have a genuine positive, outgoing, team spirited, one-for-all personality

You’re an all-star communicator and are proficient in English (both written and verbal)

If you’re bilingual, that’s a plus!

You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed

Qualifications

The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)

Skills

You have a quality, high speed internet connection at home

Benefits

Parts Town Pride – check out our virtual tour and culture!

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location.

Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role.

Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.