Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

About the Role

As a Customer Solutions Specialist (internally known as the Parts Expert), you will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a team that provides top-notch customer service, upholding Parts Town’s high-quality standards and exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must.

Responsibilities

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish.
• Process customer requests, including order entry, order status updates, part number identification, pricing and availability confirmation, and returns.
• Effectively collaborate with customers, manufacturers, and internal departments to address customer needs.

Requirements

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Stellar organizational, multitasking, and computer skills.
• Ability to handle a high volume of in-depth calls while maintaining a friendly and helpful demeanor.
• Proficiency in MS Office (intermediate level).
• A quality, high-speed internet connection at home.
• A positive, outgoing, team-spirited personality.
• Excellent communication skills in English (both written and verbal); bilingualism is a plus.
• Ability to work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust hours as needed.
• Note: The first 3 weeks of training will follow a schedule of M-F 10:00 AM - 7:00 PM (EST).

About the Team

Our team operates like a family—we work hard and play hard together. Whether it’s potlucks, team outings, or celebrating individual passions (sports, comics, baking, etc.), we foster a positive and collaborative environment. At Parts Town, we prioritize transparency, appreciation, and a workplace culture that values growth, work-life balance, and inclusivity.

Pay

The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly), based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company, and this role may include a profit-sharing program and an annual bonus.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Employee assistance programs.
• Paid time off, sick leave, holidays, and parental leave.
• Professional development opportunities.
• Quarterly profit-sharing bonus.
• Hybrid work schedule.
• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Monthly IT stipend.
• Casual dress code.
• On-demand pay options (access earned pay as needed).