Customer Service Specialist - 2nd Shift

About the role

As the primary contact, the Customer Service Representative (CSR) - Wave Planner will manage communications between operations and the customer. You will handle their customer queries and complaints. Your focus will be to manage orders for our clients and ensure they are picked up promptly. You will report to the Operations Supervisor.

Responsibilities

• Perform administrative tasks for the area or shift
• Maintain filing systems and documents per Standard Operating Procedure (SOP)
• Work with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Cook up export orders in the AES system
• Manage the WMS system, and update area or shift metrics
• Be the secondary support of the local team

Requirements

• A High School diploma or equivalent
• 2+ years of customer service experience working in a warehouse
• Knowledge of order management systems, WMS, or Manhattan
• Knowledge of Excel (can maintain complex spreadsheets)

Qualifications

• High School diploma or equivalent
• 2+ years of customer service experience working in a warehouse
• Knowledge of order management systems, WMS, or Manhattan
• Knowledge of Excel (can maintain complex spreadsheets)

Skills

• Customer service experience
• Order management systems knowledge
• Excel proficiency

Benefits

• Great compensation and medical/dental benefits package
• Employee discounts
• Tuition reimbursement
• Excellent training programs
• A fun, and interesting global work environment

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.