Customer Account Specialist - 2nd Shift

About the role

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.

Responsibilities

• Build relationships with customers and collaborate with internal teams to solve challenging customer problems.
• Lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management.
• Communicate shipment updates proactively and accurately ensuring a customer centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams.

Qualifications

• A High School Diploma or GED equivalent.
• Previous Customer Engagement Experience.
• Ability to travel up to 5% (domestically).

What can we do for you?

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.

Flexibility for your wellbeing

• Engage with peers in-office four days a week, igniting creativity and driving impactful results.
• Flexibility for remote work one day a week.

Compensation

Compensation Range: $17.31 - $36.04. The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Benefits

• Three medical plans which include Prescription drug coverage.
• Enhanced Fertility benefits.
• Flexible Spending Accounts Health Savings Account (including employer contribution).
• Dental and Vision.
• Basic and Supplemental Life Insurance.
• Short-Term and Long-Term Disability.
• Paid observed holidays.
• 2 paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in your community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.

Equal Opportunity

We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.