Customer Relations Specialist- 2nd Shift

About the Role

Join the A-Team! A 2025 and 2026 recipient of "Best Places to Work", The AmeriLux Family of Companies is looking for a Customer Relations Specialist to join our team. In this role, you will act as a vital link between our customers and our internal teams, ensuring exceptional service and seamless communication. You will be responsible for handling customer inquiries, managing issues, and helping to foster strong, long-lasting relationships. Full-time and part-time work is available.

Full-Time: Monday-Friday, 2pm-10pm (flexible hours)

Part-Time: Monday-Friday, 5pm-10pm

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders
• Maintain detailed and accurate records of all customer interactions and transactions
• Assist with the management and updating of customer data in the CRM system
• Collaborate with team members to support company goals and deliver high-quality service
• Provide assistance to AmeriLux drivers and escalate as needed

Requirements

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships
• Ability to manage multiple tasks in a fast-paced environment
• A positive attitude with a willingness to learn about the logistics industry
• Team player mindset, adaptable, and proactive in problem-solving

Benefits

• A nationally award-winning zero-dollar deductible healthcare plan
• Onsite healthcare clinic, free to all team members
• Comprehensive dental and vision insurance
• Disability and life insurance
• 401(k) match
• Employee assistance program
• Paid time off
• Flex spending account access