Customer Solutions Specialist 2nd Shift (Hybrid Work Schedule)

About the Role

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

What a Typical Day Looks Like

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs

What You Bring to the Table

• At least 1 year of experience in a face to face or over the phone customer service role
• Exhibit stellar organizational skills, multi-tasking skills, and computer skills
• Get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• Know MS Office; you may not be a master but you're on your way
• Have a quality, high speed internet connection at home
• Have a genuine positive, outgoing, team spirited, one-for-all personality
• Are an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!
• Can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed

Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

Pay & Benefits

• Salary range: $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly), based on including but not limited to qualifications, experience, and geographical location
• Profit-sharing program and annual bonus depending on the role
• Health, dental and vision insurance
• 401(k) with match
• Employee assistance programs
• Paid time off, paid sick time off, paid holidays, paid parental leave
• Professional development opportunities

About Your Future Team

Our team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!