Customer Service Rep / Order Mgmt. (Manufacturing exp. req.)

Responsibilities

• Handle customer inquiries, quotes, order entry, and order follow-up
• Track open orders, due dates, samples, shipments, and customer requests
• Cook up coordination order status with production, planning, and warehouse teams
• Follow up with existing customers on POs, lead times, and next steps
• Maintain customer updates through email, calls, and open order reports
• Support key accounts with issue resolution and timeline updates
• Use Excel to search pricing, sort data, and track open orders

Qualifications

• Sales or customer service experience in a B2B environment required
• Manufacturing or supply chain experience required
• Proficiency with Microsoft Excel required