Rep II, Customer Order Mgmt

Essential Duties and Responsibilities

• Provide primary phone line coverage.
• Process all customer orders via phone, email and fax transmittal.
• Process charity orders.
• Monitor the Customer Service email box.
• Monitor the Customer Service voice mailbox.
• Manage C.R. Bard email and phone Help Lines.
• Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end of day closure.
• Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
• Adheres to and ensures compliance with C. R. Bard, Inc., guidelines, protocols, and policies.
• Other duties may be assigned as required.

Qualifications

• Exceptional interpersonal skills with the ability to “read” customers and display patience when working with people.
• Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook.
• Ability to multitask using dual monitors, while working in multiple systems.
• Clear communication skills (written and verbal), using positive language, while speaking in a calm and cheerful manner.
• Ability to work with and maintain confidential information.
• Ability to resolve potentially stressful customer interactions.
• Excellent organizational skills.
• JDE experience desirable.
• Demonstrated excellence in the continuous handling of meticulous detail.
• Excellent data entry, proofreading, and typing skills.
• Skilled in solving basic math equations.

Education and/or Experience

• High School Diploma Required.
• Some College preferred.
• Customer Service Call Center Experience preferred or equivalent.
• Experience in Medical Device CS or Clinical environment a plus.

Language Skills

• Excellent English verbal and written communication skills.
• Second language a plus.

Mathematical Skills

• Ability to solve basic math equations.

Reasoning Ability

• This position requires the ability to adapt to new, rapidly developing challenges.
• Attention to detail is paramount.
• Ability to learn quickly is a must.
• Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.

Physical Demands

• This individual will work in an office environment with moderate noise.
• Infrequent lifting of over 25 lbs will be required.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• This individual generally will work in an office environment with moderate noise.