Customer Service Rep II

Essential Functions

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Respond to customer inquiries, troubleshooting issues, and provide timely resolutions, ensuring that every customer interaction is positive and professional.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.
• Build and maintain long-lasting relationships with customers and vendor representatives through excellent communication, follow up and support.
• Upgrades telephone orders.
• Introduce and promote new products during calls.
• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.
• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interactions.
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures
• Ability to work independently and in a team environment

Job Qualifications

• High School Degree or equivalent
• Experience in inside sales, customer service, or a related role
• Attention to detail and ability to multi-task in a fast-paced environment
• Effective verbal, written, and interpersonal communication skills, with a customer first attitude
• General computer proficiency including knowledge of MS Office
• Equine Experience (preferred)
• Associate’s Degree in Animal Science, Agriculture or related field, or equivalent combination of education and experience (preferred)
• Proficiency in SAP or related ERP (preferred)