Customer Service Rep II

About the role

As a Customer Service Rep II at RXO, you will play a crucial role in ensuring that we deliver on our promise of outstanding service. You'll work closely with customers, business partners, and drivers to meet commitments and delight our customers.

Responsibilities

• Aid customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Maintain oversight of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Requirements

• At least 1 year of experience in a customer service role within a call center
• Experience with Microsoft Office (Word, Excel, & Outlook)

Qualifications

• High school diploma or equivalent
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

Skills

• Exceptional multitasking abilities
• Ability to deliver solutions that move multiple projects forward

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days