Customer Operations Manager - Sales Support (B2B order mgmt exp req)

Responsibilities

• Lead customer operations, order management, and post-sales support functions
• Manage and develop staff (2) to ensure high service levels and operational efficiency
• Oversee order fulfillment processes to ensure accuracy, timeliness, and customer satisfaction
• Serve as the primary escalation point for complex customer, order, and billing issues
• Support accounts receivable activities and follow up on outstanding balances as needed
• Parenth with procurement on inventory planning, supplier coordination, and forecasting
• Collaborate with sales, finance, and supply chain teams to support business objectives
• Track operational KPIs and implement improvements to enhance performance and service
• Leverage ERP and reporting tools to improve visibility, accuracy, and decision making
• Ensure accuracy and integrity of customer, order, and inventory data within ERP systems
• Prepare operational reports and provide insights to support business decisions

Qualifications

• 5+ years of B2B customer service and sales support experience required
• Strong background in order management required
• Advanced Excel skills, including formulas, reporting, and data analysis required
• Prior leadership experience or a demonstrated desire to transition into a management role
• Experience working with ERP systems required

Benefits

• Excellent Medical Insurance Options
• Dental
• 401k
• PTO
• Holidays