Sales Operations Manager, B2C

This is a full-time position open to remote candidates within the continental United States, with preference given to candidates in the South Florida area who would work in a hybrid arrangement.

About the role

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean.

What You Will Do

• Partnering with sales leadership to identify performance opportunities, provide data-driven insights, and support strategic initiatives that improve sales outcomes.
• Serving as a trusted operational partner to sales leadership, helping align sales strategy with operational execution and translating business goals into actionable insights, scalable processes, and measurable performance improvements.
• Supporting and enabling the sales organization by providing guidance, training, and operational support that helps representatives and leaders effectively use tools, reporting, and processes to maximize performance.
• Owning sales reporting, KPI tracking, forecasting support, and performance analysis across conversion, attendance, revenue, productivity, and product performance metrics.
• Evaluating, redesigning, and standardizing operational workflows to improve efficiency, scalability, accuracy, and overall sales support effectiveness.
• Identifying, evaluating, and implementing automation and AI-enabled solutions that improve productivity, reduce manual effort, and modernize Sales Operations workflows.
• Collaborating with Finance, Marketing, HR, IT, and Training teams to align systems, processes, and initiatives that impact sales performance and operational execution.
• Providing oversight of compensation validation, operational workflows, and Sales Operations priorities while influencing cross-functional execution and fostering a culture of accountability, ownership, and continuous improvement.

What You Bring

• 3-5 years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Enablement, Analytics, or a related function supporting a sales organization.
• Strong analytical capabilities with the ability to identify trends, develop actionable recommendations, and translate data into business decisions.
• Experience improving processes, building scalable workflows, and driving operational efficiencies in a fast-paced environment.
• Advanced Excel skills and proficiency with Microsoft Office applications, along with the ability to quickly learn new systems and technologies.
• Strong communication, listening, and relationship-building skills with the ability to earn trust, influence stakeholders and collaborate effectively with both sales leaders and front-line sales professionals.
• A continuous improvement mindset with experience identifying opportunities to leverage automation, AI-enabled tools, and technology solutions to improve operational efficiency and scalability.

What We Will Provide You

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don't."
• An opportunity to lead meaningful operational improvements, influence business performance, and help shape the future of Sales Operations at a growing organization.

Why We Think You'll Love This Opportunity

• You'll have the opportunity to partner directly with sales leadership and contribute to decisions that impact business performance.
• You'll work on a broad range of initiatives spanning analytics, operations, process improvement, automation, and technology adoption.
• You'll join a team that values accountability, collaboration, practical problem-solving, and continuous improvement.
• You'll have the chance to help modernize how Sales Operations supports the business through scalable systems and smarter ways of working.

Note: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.