Customer Order Mgmt. Specialist

Duties and Responsibilities

• Demonstrates and communicates to FSEs and internal production, procurement, and supply chain providers working knowledge of client Bioscience product features / spare parts and how products/ spare parts are used in FSEs businesses.
• Communication with FSEs is on a daily basis via email, text, and cell phone.
• Performs tasks related to pre-sales service, order fulfillment and post-sales service
• Addresses moderately complex issues such as finding stock for obsolete parts, transferring orders between plants or stock locations and communicating FedEx delays to FSEs
• Resolves moderately complex FSE order issues with minimal supervision
• Recommends alternate products to meet FSEs needs

Requirements

• May be required to travel up to 5% of time
• At least 2 years SAP experience required

Qualifications

• Bachelor's degree required with 2-4 years of experience or only some college required with minimum 5 years order administration experience
• Strong communication English skills oral and written

Skills

• Windows based applications: MS Word, MS Excel (VLOOKUP’s ability a big plus), ServiceMax experience a huge plus

Benefits

• Not specified

Pay

• Not specified

Schedule

• 10 to 6 pm Monday thru Friday with some overtime
• Total Hours: 40:00