Customer Service & Order Management Specialist

Key Responsibilities

• Process customer orders, quotes, purchase orders, and order modifications
• Respond to customer inquiries via phone and email regarding pricing, availability, lead times, shipments, and order status
• Maintain accurate customer and order information within ERP and CRM systems
• Cook up with inventory, purchasing, logistics, shipping, operations, and sales teams to ensure timely order fulfillment
• Monitor open orders and proactively communicate updates, delays, and resolutions to customers
• Support returns, credits, and customer issue resolution
• Utilize Microsoft Outlook and Excel daily to manage communications, reporting, and customer records
• Maintain a high level of professionalism and responsiveness when interacting with customers and internal stakeholders

Requirements

• 2+ years of customer service, order management, order entry, customer account support, or sales support experience
• Experience working with physical products, inventory, logistics, distribution, manufacturing, industrial, or supply chain environments preferred
• Strong written and verbal communication skills with the ability to communicate professionally through email and phone
• Proficiency with Microsoft Outlook and Microsoft Excel
• Experience working with ERP, CRM, or business management systems
• Strong attention to detail, follow-up, organization, and multitasking skills
• Ability to work cross-functionally with multiple departments in a fast-paced environment