Customer Service & Order Specialist

Position Summary KR Automation, Inc. is seeking a highly organized, dependable, and detail-oriented Customer Service & Order Specialist to support daily business operations, customer communications, and administrative functions. This position will serve as a central point of contact for incoming customer inquiries while assisting the sales team, repair department, and management with day-to-day responsibilities. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the initiative to independently manage multiple tasks and follow through to completion. Essential Duties & Responsibilities Monitor and manage the company's shared sales email inbox, ensuring incoming messages are responded to, assigned, or directed to the appropriate personnel in a timely mannerAnswer incoming phone calls professionally, assist customers with general inquiries, and direct calls to the appropriate department or employeeMonitor and respond to customer inquiries submitted through the company websiteIdentify prospective customers and direct new sales opportunities to the designated Sales RepresentativeMaintain accurate records of customer communications and ensure outstanding inquiries receive appropriate follow-upProcess customer purchase orders and prepare accurate and detailed quotes/sales orders/invoices, following established company procedures, and ensuring all pricing, product specifications, availability, and other relevant information are verified prior to submissionFollow up with customers regarding outstanding sales quotes, obtaining updates and communicating customer responses to the sales teamAssist customers with locating and sourcing industrial automation parts, including researching availability, obtaining pricing, and coordinating purchases through approved suppliersMonitor outstanding customer requests and follow through to ensure timely resolutionAssist the sales team and management with miscellaneous tasks as neededAssist in monitoring and tracking customer repair ordersCoordinate with repair technicians and management to obtain repair status updatesCommunicate repair progress, estimated completion dates, and other relevant information to customers as neededConduct weekly inventory checks of office, warehouse, shipping, and general operational supplies and maintain appropriate supply levels by preparing and placing orders with approved vendorsMonitor supply usage and identify opportunities to reduce unnecessary purchasing or expensesPrepare and distribute monthly customer account statementsProvide customers and vendors with requested business documentation, including W-9 forms, tax exemption certificates, and other standard company documentsMaintain organized electronic records and assist with general documentation and filingPerform additional administrative and operational duties as assigned by management Qualifications & Requirements Previous experience in office administration, customer service, sales support, or a similar position preferredExcellent verbal and written communication skillsStrong organizational skills with the ability to manage multiple priorities and meet deadlinesProficiency with computers, email, Microsoft Office, and general business softwareAbility to learn inventory management, accounting, and customer relationship management systemsStrong attention to detail and accuracy when handling customer orders, documentation, and communicationsAbility to work independently, take initiative, and follow tasks through to completionProfessional, courteous, and customer-focused attitudeAbility to maintain confidentiality regarding customer information, pricing, business operations, and company recordsFamiliarity with industrial automation equipment or electrical components is beneficial but not required Preferred Skills & Characteristics Self-Motivated: Recognizes tasks that need attention and takes appropriate action without constant supervisionOrganized: Effectively manages emails, follow-ups, purchasing responsibilities, and administrative deadlinesDetail-Oriented: Maintains accuracy when processing information, coordinating orders, and tracking customer requestsDependable: Consistently completes assigned tasks and follows through on outstanding mattersAdaptable: Comfortably transitions between customer service, sales support, purchasing, and administrative dutiesTeam-Oriented: Communicates effectively with coworkers and supports multiple departments as neededProblem-Solver: Demonstrates resourcefulness and sound judgment when addressing routine customer or operational issues Performance Expectations The Customer Service & Order Specialist will be expected to: Maintain timely, professional, and accurate communication with customers and vendorsEnsure incoming inquiries are properly addressed, assigned, or escalated without unnecessary delaysConsistently follow up on outstanding quotes, orders, customer requests, and repair-related mattersMaintain adequate operational supplies while adhering to established purchasing proceduresKeep accurate and organized records of assigned responsibilitiesDemonstrate initiative, accountability, and effective time managementSupport management by independently handling assigned recurring administrative and operational duties Starting Pay: $17.00+ per hour, depending on experience Excellent Benefits Available Following Introductory Period. Powered by JazzHR Pjv5Pp2hIp