Customer Order Specialist

About the role

The Order Management Specialist is responsible for receiving and processing customer orders, supporting order inquiries, and ensuring timely and accurate order fulfillment. This role plays a key part in managing order backlog, allocating product, and maintaining strong customer communication regarding order status and delivery expectations. The work environment is primarily remote, with the possibility of onsite or hybrid work based on personal preference. Initially, the role is 100% onsite for the temporary period. The team operates collaboratively across locations, with flexibility being crucial due to dynamic project demands. The position is a temporary role for at least 3 months, with the possibility of extension or conversion based on performance and company needs. This is a Contract position based out of Cypress, CA.

Responsibilities

• Receive and process customer purchase orders (via email, e-fax, etc.), ensuring accuracy, completeness, and alignment with commercial terms.
• Enter orders into the system within required timeframes.
• Manage backlog and support product allocation as needed.
• Confirm receipt and entry of orders with customers.
• Create and maintain ship-to and bill-to records in the system.
• Proactively follow up with customers on incomplete orders, backorders, and expected ship dates.
• Determine scheduled ship dates based on customer requirements and manufacturing capacity.
• Run reports to track performance metrics such as on-time shipments and quality tracking.
• Investigate and resolve non-standard or complex orders by partnering with Sales, Accounting, and customers.
• Utilize CRM/reporting tools daily to manage order-related activities.
• Support additional tasks and projects as assigned.

Skills

• Order processing
• ERP knowledge, ideally Oracle but open to others
• Salesforce experience highly preferred; other CRMs considered with industry experience
• Customer service expertise
• Order entry and purchase order processing
• Problem-solving abilities
• Attention to detail
• 4+ years of experience in order management, order entry, or manufacturing customer service
• Experience in medical device, biotech, or pharma industries is ideal; candidates from other regulated industries with Salesforce/