Customer Service Rep / Order Mgmt. (Manufacturing exp. req.)

Customer Service Representative / Sales Support (Manufacturing/Supply Chain)

Location: Linden, NJ

Salary: $65,000 - $75,000

Benefits: 100%-Paid Healthcare, 401k w/ Match, PTO, Sick Days, Holidays

Responsibilities

• Handle customer inquiries, quotes, order entry, and order follow-up
• Track open orders, due dates, samples, shipments, and customer requests
• Cook up order status with production, planning, and warehouse teams
• Follow up with existing customers on POs, lead times, and next steps
• Maintain customer updates through email, calls, and open order reports
• Support key accounts with issue resolution and timeline updates
• Use Excel to search pricing, sort data, and track open orders

Qualifications

• Sales or customer service experience in a B2B environment required
• Manufacturing or supply chain experience required