Customer Energy Resources Coordinator - Oahu, Maui, or Hawai'i Island

About the role

The P SE DER OPERATIONS Department of the P CUSTOMER ENERGY RESOURCES PROGRAMS Division at Hawaiian Electric Company has 1 Management vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island.

Job function

Administers, plans, and schedules Hawaiian Electric's Customer Energy Resources (CER) programs for all territories, processes incoming interconnection applications from end to end, and coordinates program implementation and related activities for all existing and future CER programs as they evolve.

Essential functions

• Reviews, processes, and documents incoming agreements and validation of completed projects within required timelines; checks for completeness and accuracy of submitted documents and rejects/returns incomplete submittals; updates internal trackers; initiates and reviews W9 requests; processes transition customer requests; follows up with solar contractors and/or customers to address discrepancies and responds to inquiries in a timely manner. Issues conditional pre-approvals to customers for CER interconnections. Works with other departments on interconnection process changes, technical review requirements, and communications.
• Covers technical requirements; analyzes compliance documentation and executes agreements.
• Affords assistance in providing training and maintaining training material and documentation; planning and coordinating process improvements and quality control (QC)/quality assurance (QA) measures, and assures these measures are in place; conduct periodic QC / QA checks of processes and reports results; ensure tariff timelines are in compliance.
• Supports Division Director, Manager, and Supervisor to ensure customer compliance of installed and/or interconnected systems. Coordinates with Field Services, Revenue Protection, and others as needed to identify any unapproved/non-compliant photovoltaic (PV) systems, analyzes customer data, documents findings, ensures customer compliance, and policy enforcement. When agreement due dates are near or expired, analyzes, follows up, documents findings, and ensures customer compliance.
• Affords support in the following duties related to customer communication: drafting and/or revising customer correspondence as policies or processes change; drafts and submits periodic review updates to program content on company website, as well as educational material that is program-specific; and coordinates review of such material with the various departments as required.
• Performs other duties as assigned related to program administration of existing and future CER programs. Participates in Customer Interconnection Tool (CIT) development and testing as needed. Sends existing equipment information or executed agreement information to customers when requested. Initiate trouble tickets for CIT when needed.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Basic qualifications

• Knowledge Requirements: 4-Year degree from an ABET-accredited college. Demonstrated working knowledge of Distributed Generation administration, processing, and tracking. Working knowledge of Microsoft Office software suite. Working knowledge of online application software and CIS-SAP databases. Familiarity with Hawaiian Electric Companies applicable tariffs, Hawaii applicable state and federal regulations, permits, laws, and codes is highly desirable. Familiarity with Hawaiian Electric Companies Rule 14 and other rooftop solar interconnection tariffs.
• Skills Requirements: Customer focused with a high level of organizational skills, ability to multi-task, process and follow-up systematically. Motivated self-starter, able to work independently and meet deadlines. Effective interpersonal skills with the ability to handle difficult and/or sensitive issues with tact, courtesy, and discretion. In-depth analytical, organizational, planning, and conceptual skills to handle multiple projects, and priorities concurrently. Effective oral, written, listening and platform skills to communicate with all levels inside and outside of the Company. Ability to maintain high standards of business ethics and conduct and manage perceptions of all audiences by practicing and applying sound judgment.
• Experience Requirements: 4 or more years of experience working in primary roles in the program administrative field.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

EEO statement

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Application instructions

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant certification

By submitting an application for the position, candidates: 1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law; 2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company; 3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company; 4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and 5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

Affiliate disclaimer

Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.