Customer Coordinator

About the role

Careerscape is supporting a client opening for a Hybrid Entry-Level Customer Coordinator. This role focuses on coordinating customer requests, maintaining client records, supporting daily operations, and ensuring customers receive timely, professional assistance throughout their experience. This is an excellent opportunity for someone who is organized, detail-oriented, and interested in building a career in customer service, client relations, business operations, or account support. The Customer Coordinator will work closely with customers and internal teams to manage communications, coordinate service requests, update customer information, and help ensure a seamless customer experience in a hybrid work environment. This role is ideal for candidates interested in customer support, client services, operations coordination, or administrative support.

Compensation

The salary range for this role is $55,000 - $80,000 per year, based on experience, communication skills, organizational abilities, and client hiring needs. Additional compensation and benefits details will be shared during the hiring process.

What you’ll do

• Coordinate customer inquiries and service requests
• Respond to customers via email, phone, and chat
• Maintain accurate customer records and documentation
• Schedule follow-ups and coordinate appointments
• Track customer cases and ensure timely resolution
• Collaborate with internal departments to resolve issues
• Prepare reports and customer activity summaries
• Update CRM systems with customer information
• Monitor service quality and customer satisfaction
• Aid in onboarding new customers when needed
• Maintain confidentiality of customer information
• Perform additional administrative and customer support duties as assigned

We’re looking for

• A high school diploma or equivalent required
• An associate's or bachelor's degree in Business Administration, Communications, or a related field preferred
• 0–2 years of experience in customer service, administration, retail, hospitality, or related roles
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• A high attention to detail and accuracy
• Proficiency with Microsoft Office, Google Workspace, and CRM software is a plus
• Ability to prioritize tasks in a hybrid work environment
• A strong problem-solving and customer service mindset
• A professional, dependable, and collaborative attitude

Nice to have

• Internship or entry-level customer service experience
• Familiarity with CRM platforms such as Salesforce or HubSpot
• Experience coordinating schedules or service requests
• Knowledge of customer support best practices
• An interest in client relations and business operations

Benefits & Perks

• Hybrid work flexibility
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Customer Success Manager, Account Coordinator, Client Services Manager, Operations Coordinator, or Business Support Specialist roles
• Performance-based bonuses
• Professional development and certification assistance
• A collaborative and supportive hybrid work environment

Why apply

This role is ideal for someone who enjoys helping customers, staying organized, and supporting business operations. You'll gain valuable hands-on experience while building a strong foundation for long-term career growth in customer service and operations.

About Careerscape

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across customer service, technology, finance, operations, administration, and professional services.

Application notice

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you regarding future opportunities that align with your qualifications.

Equal opportunity statement

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.